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Toyota refutes claims

TOYOTA has refuted claims its dealers were told not to fix defects under warranty unless a customer complained. The Sunday Times yesterday published an Insight investigation where Toyota dealers and technicians lashed out at the Japanese car giant’s policies. The dealers interviewed claimed that they had been asked to ignore defects on cars they spotted [...]

Toyota Council hits back

THE National Toyota Council of dealers have issued a statement following yesterday’s damning report in The Sunday Times. The paper claimed – on its front page and over two pages inside – that Toyota technicians were penalised if they spotted a fault on a car during servicing and fixed it when the customer hadn’t complained [...]

Handbook: Toyota Yaris

WITH a legacy of 300,000 units since 1999, the new Yaris arrives facing even more competition in the b-segment. JAMES BATCHELOR has driven it. WHAT IS IT? This is the third-generation of Toyota’s b-segment supermini – a car that first debuted in showrooms back in 1999 – and it has grown up. In comes more [...]

Interview: Jon Williams

MANAGING director of Toyota GB has high praise for his network of hard-working dealers… and says the new Yaris is a crucial car. How is Toyota coping with supply problems? It’s been and gone. We’ve had an amazing recovery. We’ve been at full capacity for Europe since June with every plant at 100 per cent, [...]

Yeomans is Centre of ’11

YEOMANS Toyota Eastbourne has been named the nation’s best Toyota Centre in the first Toyota Retailer Excellence Awards. The honour was announced at Toyota’s national conference at the NEC, Birmingham, on December 1, together with a series of other awards recognising high achievement in sales, after sales, and customer satisfaction. Martin Mortimer, centre principal, received [...]



Two more Sep records  

Two more Sep records

 

TOYOTA and Hyundai are two more car makers to claim record results during September’s sales boom. Indeed, Toyota claims to have broken no less than FOUR records! It scored its best-ever monthly retail volume, passenger car retail volume, market share for plate change month and retail share for the same month. Retail volume of 17,267 [...]

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Supermini reliability  

Supermini reliability

 

HONDA’S Jazz supermini is the most reliable model on the UK’s roads, according to new research. Warranty Direct has discovered the Japanese hatchback suffered the least amount of breakdowns of all. Toyota’s Yaris wasn’t far behind, either. But the 1-in-10 failure rather of 4-7 year old Hondas contrasts to the least reliable car on the [...]

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Toyota diesel hybrid no  

Toyota diesel hybrid no

 

TOYOTA has ‘no plans’ to offer a diesel-engined hybrid model, sales chief Andrea Formica told Car Dealer Magazine. ‘Diesel will continue to evolve hand in hand with hybrid,’ he said. But the two will not be combined together; the cars would end up simply being too expensive! ‘Our approach is meant to make hybrid as [...]

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IQ 'is not a letdown'  

IQ ‘is not a letdown’

 

TOYOTA bosses say their premium-priced IQ city car may not have reached volume goals, but it’s still a hit. That’s because cars sold are going for a higher than expected transaction price. Senior sales and marketing vice president Andrea Formica admitted the recent environment is ‘harder for the IQ. ‘We’re selling fewer than we thought, [...]

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UK's top franchises  

UK’s top franchises

 

AUDI, Toyota and Kia are the best car franchises in the UK to hold, reveals the latest NFDA survey. The bi-annual car dealer satisfaction survey has just been published, with big gains for the Korean brand Kia. It’s leapt ahead of more established rivals, as dealers rate highly its advertising, sales incentives, new model introductions, [...]

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UK-built hybrid debuts  

UK-built hybrid debuts

 

TOYOTA will show its full hybrid Auris model at the Frankfurt Motor Show, in a ‘milestone’ for the firm. The model will take centre stage – prior to production starting at Toyota’s Derby plant in mid-2010. It’s a massively significant car for Toyota. It is the first time full hybrid technology has come to a [...]

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2 in 3 Toyota IQ conquest  

2 in 3 Toyota IQ conquest

 

TOYOTA reveals two-thirds of IQ buyers are conquests from other brands… 31 percent of which are premium. The startling statistics have been revealed as Toyota HQ crunches the first run of sales data for the Smart-rivaling city car. Indeed, the conquest rate is the highest of any Toyota on sale: beating even the new Prius [...]

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New Toyota man  

New Toyota man

 

TOYOTA GB has appointed Mark Roden as its new head of fleet and vehicle remarketing for both Toyota and Lexus. The 45 year old has been given the job of helping Toyota GB recover in a very tough marketplace. Already, he has decided a green approach will help take the company forward. He is going [...]

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Toyota dealers take 2000  

Toyota dealers take 2000

 

TOYOTA dealers are celebrating after advance orders for the all-new eco Prius topped the 2000 mark. The car is now officially on sale – but the waiting list remains hefty, as demand for the all-new electric hybrid gears up. What’s more, reckons the firm, one in 10 of those orders has come through scrappage. Which [...]

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21.07.09: Mandelson tour latest  

21.07.09: Mandelson tour latest

 

LORD Mandelson is certainly working hard for the automotive industry in the UK. Last week he was at Toyota, following an announcement the maker is to build the first European-made hybrids there. Then, it was off to Nissan Sunderland, after confirmation it will begin building electric car batteries there (a move many see as a [...]

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Mandelson fires back  

Mandelson fires back

 

LORD Mandelson used today’s visit to Toyota’s Burnaston Derby car plant to attack MPs and critics. The business secretary said they ‘don’t know what they are talking about.’ Press Association reports reveal Mandelson said critics of the Automotive Assistance Programme were ‘out of touch. ‘I’m equally astounded that these MPs don’t have an idea of [...]

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Mandy unveils hybrid  

Mandy unveils hybrid

 

TOYOTA is to build a green hybrid version of the Auris here in the UK, at its Derby production facility. Business secretary Lord Mandelson was on hand to announce the shock news, in what is a significant advance for the hi-tech factory. Until now, hybrid Toyota Prius have had to be imported across from Japan. [...]

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New marketing men  

New marketing men

 

NEW marketing directors have been appointed at both Rolls-Royce Motor Cars and Toyota GB. Rolls-Royce has charged Jolyon Nash with succeeding Graeme Grieve. He’ll head up the posh brand’s sales and marketing division, with the huge task of launching the new baby Rolls. He was educated in the UK, but has worked both here and [...]

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UK dealers' Toyota prize  

UK dealers’ Toyota prize

 

TOYOTA has praised three UK car dealers, after they triumphed in prestigious company awards. Top Toyota European Ichiban Customer Satisfaction awards were handed out at the company’s Brussels HQ to: •    Beadles Toyota Maidstone •    Border Toyota (St Boswells) •    Minories Toyota Wearside The awards praise car dealers offering superb customer service, and are open [...]

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Toyota's new sales man  

Toyota’s new sales man

 

TOYOTA has filled its sales director post, vacated after Michael Cole left to become MD of Kia UK. Richard Baldshaw is the new man at the helm, reporting to commercial director boss Jon Williams. The 40 year old Toyota sales expert has been with TGB for 15 years now, and has already started work in [...]

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Lexus tops JD Power  

Lexus tops JD Power

 

LEXUS has topped the latest J.D. Power customer satisfaction survey – for the 9th year running! And it was a double celebration at Toyota, as the firm’s Japanese volume counterpart came in second. The Lexus-Toyota 1-2 was down to the owner-pleasing talents of the Lexus RX and Toyota Prius. What’s more, of the Lexus RX’s [...]

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Kia gets Toyota MD  

Kia gets Toyota MD

 

TOYOTA former sales director Michael Cole is to take the top seat at fast-growing Korean brand Kia. He replaces Paul Philpott, who has moved to Europe to take the top chief operating officer seat. And it will be UK car dealers who’ll be key to the new man achieving his ambitious aims! Qualified chartered accountant [...]

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SCRAP: Toyota for UK  

SCRAP: Toyota for UK

 

TOYOTA will take part in the new car scrappage scheme – by incentivising the British-built Auris. Details are yet to be announced – but the maker revealed it plans to structure incentives and finance packages to make the Derbyshire-built Auris a ‘highly attractive choice’. This will be instead of using the incentive to boost appeal [...]

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107mpg Toyota Prius  

107mpg Toyota Prius

 

TOYOTA has shocked the world, by announcing its new Prius hybrid OFFICIALLY averages 107mpg! The new model, on sale in May, has just been certified in Japan with the dramatic figure, an all-time low for new cars. It also emits just 61g/km of CO2, thanks to the many innovations of the new 1.8 petrol-electric hybrid [...]

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