NEWS

MOTOR Codes wants car dealers to stamp out complaints from customers – and is offering assistance to do so. During the first half of 2009, Consumer Direct received over 8000 complaints relating to car servicing and repairs. That sounds like a hefty tally, but it’s actually proof that the minimum standards set out to Motor [...]

CAR industry bodies and MPs have joined forces to support the consumer-friendly Motor Codes Practice. This provides further key support for a scheme that, it is hoped, will stave off the threat of further Government legislation for car dealers. The Motor Industry Code of Practice for Service and Repair has been given the seal of [...]

MOTOR CODES has celebrated its first year with a flurry of subscribers signing up for long-term commitments. Indeed, growing numbers of car makers are actually making Code membership part of their dealer arrangements! Great news for Motor Codes director Chris Mason, who said the launch of the Motor Industry Code of Practice for Service and [...]

MOTOR Codes have signed up giant national car hypermarket chain Carcraft to its consumer Code. The Motor Industry Code of Practice for Service and Repair will now be employed in all the chain’s outlets. It’s the firm’s independent status and long history that helped make the decision easy, said Carcraft’s Heidi Wainwright. ‘Carcraft is still [...]

CAR dealers are causing fewer complaints to the Consumer Direct service – thanks to the Motor Codes scheme. So far this year, complaints about garage workshops have dropped by 4.1 percent, as car service agents up their game. The approval offered by the Motor Codes subscription service is playing a big part in this improvement, says [...]

TRADING Standards chiefs have revealed they’re going to be targeting specific car dealers and garages. Top man at Trading Standards, Ron Gainsford, revealed that the Government body is to focus efforts on garages not signed up to the Motor Codes system. ‘’They are helping Trading Standards concentrate its efforts on tackling those operators who fail [...]

CAR dealers and owners now have a dedicated helpline and advice website for solving disputes. The Motor Industry Codes of Practice firm has unveiled a brand new website dedicated to providing service standards advice for car dealers and customers. It features help and advice on all areas of motoring – and is backed up by [...]

MOTOR Codes is one step closer to gaining full official code approval under the OFT Approval Scheme. The Motor Industry Code of Practice for Vehicle Warranty Products has just gained Stage One recognition. This will help give official peace of mind to 1.75 million warranties, and 3 million automotive products. It means customers can identify [...]

CONSUMER Affairs Minister Gareth Thomas has taken the unusual step of writing to car garages. In an open letter, he calls upon independent garages to sign up for the Motor Industry Code of Practice for Service and Repair. ‘The code has got off to an encouraging start,’ he said, ‘with some 5000 businesses already committed [...]

MOTOR Codes is polling car owners about how they rate customer service from their car dealer. An online questionnaire has been launched, to get feedback on how car garages treat customers. The results will provide insight into both the performance of the industry, and individual car dealer problem areas. ‘Being a Code subscriber… is all [...]

MOTOR CODES has taken control of the New Car Code of Practice – creating a single ‘code’ for car dealers. It ties up the previously confusing situation for the car industry, of having TWO codes of practice, regulated by two bodies: •    New Car Code of Practice – SMMT •    Motor Industry Code of Practice [...]