NEWS

FIGURES showing the number of consumer calls to Motor Codes have shown a major need for clear, accessible advice. Of the 6,000-plus consumer calls taken by Motor Codes – the car service and repair industry’s self-regulatory organisation – this year, a massive 93 per cent were simply seeking advice, with fewer than 500 motorists registering [...]

MICHELDEVER Tyre Services/Protyre is now using Motor Codes’ ratings tool across 53 Protyre outlets. Motor Codes’ online customer ratings tool will now allow the outlets to display up-to-the-minute satisfaction scores and real-time motorist feedback. Powered by data collected through the Motor Codes online survey – a measure of service satisfaction among customers of its garages throughout [...]

MOTOR Codes has announced that the IM Group has signed up Subaru and Isuzu to its Service and Repair Code. Subaru and Isuzu have been long-standing subscribers to the New Car Code and its commitment to the Service and Repair Code will instil further confidence in its customers. Paul Tunnicliffe, managing director Subaru/Isuzu/Daihatsu, says: ‘This [...]

IN an effort to reduce the OFT complaint statistics for used car sales, Motor Codes is in consultation on a new code. With a view to developing a clear set of consumer expectations for products and services, in a similar fashion to its existing new car, vehicle warranty and service and repair codes, the consultation is [...]

JAGUAR Land Rover has announced it’s subscribed its dealer network to Motor Codes. The 263-strong dealer network, already signed up to the customer service and retailing principles outlined in the OFT-approved New Car Code, has joined the 6,500-plus group of garages committed to providing consistently high aftersales standards and transparency for motorists. The news comes [...]

MOTORISTS have voted Clive Woolford Motor Engineers as winner of the 2011 Golden Garages competition. The independent garage based in Tewkesbury, Gloucestershire, has been awarded the top accolade after thousands of motorists voted the firm as the best car service centre in the UK. Golden Garages is an annual initiative run by automotive industry self-regulator, [...]

INDUSTRY regulator Motor Codes has released a top ten list of regional winners in its Golden Garages competition. Voting closed this week for the competition in which motorists from around the UK pick the garages they’ve been most impressed with. The top ten now face a grilling from an expert judging panel, before the overall [...]

NO less than seven of Ford Retail’s 56 service centres have been shortlisted in the Golden Garages competition. The seven centres have been voted into the top 50 list for delivering the best in customer service in the annual Golden Garages competition run by Motor Codes. Lindsay Ford in Bangor, Polar Ford in Runcorn, Hazel [...]

VOTING for Motor Codes’ nationwide Golden Garages competition for 2011 is now open it has been announced. The Golden Garages contest enables motorists to identify the best local garages, producing a modern-day ‘word of mouth recommendation’ of the best places to go for repairs. ‘Levels of garage expertise, quality and service have never been better, [...]

MOTOR Codes has announced the winner of its much anticipated November survey competition. November was the third month of the competition running whereby members of the public give feedback on the service they receive at Motor Codes-subscribing garages. Click here to read more about the survey November’s winner was Miss Chani-May Martin from Portsmouth who will now [...]

MOTOR Codes has appointed Ron Gainsford OBE as chairman of ICAP it has been announced. ICAP (Independent Compliance Assessment Panel) supervises the work of Motor Codes as part of government requirements for Motor Codes’ self-regulation of the automotive retail, service and repair and warranty sectors. Also chief executive of Trading Standards Institute, Gainsford takes over from Alec Murray [...]

THE annual Golden Garage competition is back for 2011 and is aiming to be bigger and better. Last year the contest attracted thousands of motorists to vote for the best service and repair garage in the country. Open to every garage, large and small, franchised and independent, Golden Garages 2011 will highlight the best service [...]

BMW has launched a new customer service system that allows buyers to rate their experiences. BMW and Mini customers will have the opportunity to rate the service they receive on a five star scale, and will be able to write specific comments. These ratings and comments will then be posted on BMW and Mini dealers’ [...]

LUXURY marque Aston Martin has joined forces with the motor industry’s self-regulatory body Motor Codes. According to Motor Codes, the move demonstrates Aston Martin’s ‘commitment to providing first class customer service’.   The British marque joins 38 other manufacturers who have joined the Motor Industry Code of Practice for New Cars. Aston Martin dealers can [...]

MOTOR Codes has announced the winner of its much anticipated October survey competition. October was the second month of the competition running whereby members of the public give feedback on the service they receive at Motor Codes-subscribing garages. Click here to read more about the survey  October’s winner was Mrs. S Cooper from Hampshire, who [...]

THE RAC has joined forces with Motor Codes and has announced plans to assist UK motorists with car repairs and maintenance. The firm will now offer its two million monthly online visitors a ‘Garage Finder’ tool that identifies the nearest reputable garage to a user’s postcode or town – bringing garages more customers and business. [...]

MOTOR Codes has announced the first winner of its ‘Code Survey’ monthly customer survey prize draw. Prize-winner Alec Cooper from Yorkshire will receive a cheque for £308 covering the cost of his last service. While his garage, Halls Auto Ltd in Richmond, will receive £250 of Snap-On Tools vouchers. Called the Code Survey, the monthly [...]

MOTOR Codes customers who supply feedback on their garage are being incentivised with a monthly prize draw. Up to £500 of service redemptions can be won every month by customers filling in the online feedback form. What’s more, garages can join in the prize handouts too: they can win £250 of Snap-On tools vouchers every [...]

MOTOR Codes has won the approval of Which? after its garages found 20% more secret faults. The scheme has only been running for 2 years but has already outperformed normal garages. Motor Codes garages found 60 percent of faults, almost up there with the leading garages of the Bosch Car Service affiliation scheme (its garages [...]

WHICH? has accused car garages of ‘shocking levels of incompetence’ following a recent secret survey. The consumer association recently conducted a big undercover investigation – which found 9 in 10 garages assessed missed a potentially dangerous fault. It also found 39 percent of garages are charging for something that WASN’T supplied. This has led Which? [...]