NEWS

LAMBORGHINI roadside breakdowns will now be sorted out by Mondial Assistance in a big new deal. The firm has struck an agreement to provide 38-country cover to all Lamborghini models. This will see fully Lamborghini-trained technicians sent out to fix the supercars, should they happen to break down on the latest across-Europe Cannonball-style run. It’s [...]

MITSUBISHI has renewed its roadside assistance contract with Mondial Assistance for another three years. The two have been partners since 1992 – making it a 17-year paring that’s still going strong. What’s more, the contract has even been extended for the latest three-year spell. It now includes a 12-month roadside assistance product. The idea here [...]

CUSTOMER Relationship Management is being addressed successfully by one aftersales provider. Mondial Assistance has revealed it’s retained some dealers for almost a decade – proof, it says, of how successful its CRM products are. These include roadside assistance and manufacturer warranties. In both sectors, it claims a top-three market position. And why do dealers stay? [...]

CAR dealers should educate customers on the risks of skimping on servicing – or warranties may be at risk. Mondial Assistance warns that many new car warranties have terms and conditions that demand servicing only by manufacturer-approved garages. However, some customers are choosing independent garages instead – meaning car makers won’t pay for warranty claims. [...]