NEWS

CAR dealers are letting the majority of sales leads slip through their fingers, because of bad practice.
Not following up sales enquiries is seeing 90 percent of prospects walk out the door, say new studies.
Mondial Assistance research has led the firm to conclude a ‘lack of proactive communication with potential customers could be losing dealerships [...]

LAMBORGHINI roadside breakdowns will now be sorted out by Mondial Assistance in a big new deal.
The firm has struck an agreement to provide 38-country cover to all Lamborghini models.
This will see fully Lamborghini-trained technicians sent out to fix the supercars, should they happen to break down on the latest across-Europe Cannonball-style run.
It’s not the first [...]

MITSUBISHI has renewed its roadside assistance contract with Mondial Assistance for another three years.
The two have been partners since 1992 – making it a 17-year paring that’s still going strong.
What’s more, the contract has even been extended for the latest three-year spell. It now includes a 12-month roadside assistance product.
The idea here is for [...]

CUSTOMER Relationship Management is being addressed successfully by one aftersales provider.
Mondial Assistance has revealed it’s retained some dealers for almost a decade – proof, it says, of how successful its CRM products are.
These include roadside assistance and manufacturer warranties. In both sectors, it claims a top-three market position.
And why do dealers stay? Because their customers [...]

CAR dealers should educate customers on the risks of skimping on servicing – or warranties may be at risk.
Mondial Assistance warns that many new car warranties have terms and conditions that demand servicing only by manufacturer-approved garages.
However, some customers are choosing independent garages instead – meaning car makers won’t pay for warranty claims.
Liz Grindell, Mondial’s [...]