NEWS

Peugeot’s Twitter service

PEUGEOT is embracing social media with gusto – the firm has launched a new customer service channel on Twitter. The @PeugeotCare channel supplements Peugeot’s existing telephone and email customer response service and will allow the brand a link with its customers ‘in a forum where common queries can be displayed, shared and responded to, in [...]

	Motor Codes’ prize
MOTOR Codes customers who supply feedback on their garage are being incentivised with a monthly prize draw. Up to £500 of service redemptions can be won every month by customers filling in the online feedback form. What’s more, garages can join in the prize handouts too: they can win £250 of Snap-On tools vouchers every [...]

	Pinewood updates DMS
CAR dealers can now enjoy improved customer service levels thanks to software upgrades from Pinewood. The DMS provider has just launched a range of updated dealer-to-manufacturer software. These cover posh brands such as Jaguar, Land Rover, BMW, Volkswagen and Volvo – and help increase communication levels between Pinewood’s Pinnacle DMS and each car makers’ own [...]

	Toyota dealers win prize
TOYOTA service centres in the UK have been awarded top customer satisfaction prizes by the brand. Three Toyota centres were honoured with the ‘Ichiban’ European Customer Satisfaction Awards in a ceremony held in Toyota’s Paris customer experience showroom. The UK dealers were Border Toyota at St Boswells, Hodgson Group in Newcastle and WKB Waterlooville – [...]

	Martec’s new web showcase
MARTEC Europe has launched a new website to showcase 4 telephone enquiry management solutions. The TelephoneSuccess collection of programmes aims to maximise the benefit of telephone enquiries into car dealers. This is a vital area not to be overlooked, says MD Neil Pursell – ‘the majority of sales department enquiries telephone before visiting – and [...]

		Skoda UK honoured
		SKODA Auto has awarded a top customer service award to its UK importer for the 4th time in 5 years. The UK arm of Skoda has once again been prized with the firm’s tip Skoda Auto Human Touch and Customer Care award. It is also the second successive year of triumph for the UK firm [...]
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		Dealer customer advisors
		INNOVATIVE Scottish car dealer group Peter Vardy is introducing a novel customer panel to improve service. The car dealer has set up a governors’ advisory panel comprised of car buyers. They will advise the Peter Vardy board on what they can do to improve customer service. Peter Vardy said ‘we believe it is important for [...]
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		Friday 13 Complaints Day
		NATIONAL Complaints Day kicks off tomorrow, meaning you should anticipate a possible rise in grumbles. The well-publicised ‘Day’ is, fittingly, running on Friday 13th. Car Dealer Magazine is sure it will be picked up by the national press, which is why you should anticipate a potential complaints upturn – and be ready for it! National [...]
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		31.10.09: Peugeot done proud
		PEUGEOT car dealer Regal Motors Bilston has done my mum proud. Which, in Grant Mitchell style, is a good thing (‘s all abaaht the faaamly, ma’). She noticed, when cleaning her 107, the rubber roof trim was coming apart. Not good. So, straight off to the car dealer, which eventually agreed it was warranty-able. Past [...]
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		Good garages’ grand
		CHICHESTER car garage Motorforce has set a landmark in the Good Garage Scheme – with 1000 testimonials! This makes Motorforce the first garage to be recommended by so many customers. Which has naturally delighted director Nick Wells. ‘Two years after joining the Good Garage Scheme, we are still amazed at our customers’ generosity when writing [...]
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