NEWS

CAR dealers can now enjoy improved customer service levels thanks to software upgrades from Pinewood.

The DMS provider has just launched a range of updated dealer-to-manufacturer software.
These cover posh brands such as Jaguar, Land Rover, BMW, Volkswagen and Volvo – and help increase communication levels between Pinewood’s Pinnacle DMS and each car makers’ own systems.
MD Neville [...]

TOYOTA service centres in the UK have been awarded top customer satisfaction prizes by the brand.
Three Toyota centres were honoured with the ‘Ichiban’ European Customer Satisfaction Awards in a ceremony held in Toyota’s Paris customer experience showroom.
The UK dealers were Border Toyota at St Boswells, Hodgson Group in Newcastle and WKB Waterlooville – they came [...]

MARTEC Europe has launched a new website to showcase 4 telephone enquiry management solutions.
The TelephoneSuccess collection of programmes aims to maximise the benefit of telephone enquiries into car dealers.
This is a vital area not to be overlooked, says MD Neil Pursell – ‘the majority of sales department enquiries telephone before visiting – and practically every [...]

SKODA Auto has awarded a top customer service award to its UK importer for the 4th time in 5 years.
The UK arm of Skoda has once again been prized with the firm’s tip Skoda Auto Human Touch and Customer Care award.
It is also the second successive year of triumph for the UK firm – and [...]

INNOVATIVE Scottish car dealer group Peter Vardy is introducing a novel customer panel to improve service.

The car dealer has set up a governors’ advisory panel comprised of car buyers.
They will advise the Peter Vardy board on what they can do to improve customer service.
Peter Vardy said ‘we believe it is important for the motor trade [...]

NATIONAL Complaints Day kicks off tomorrow, meaning you should anticipate a possible rise in grumbles.
The well-publicised ‘Day’ is, fittingly, running on Friday 13th.
Car Dealer Magazine is sure it will be picked up by the national press, which is why you should anticipate a potential complaints upturn – and be ready for it!
National Complaints Day is [...]

PEUGEOT car dealer Regal Motors Bilston has done my mum proud. Which, in Grant Mitchell style, is a good thing (’s all abaaht the faaamly, ma’).
She noticed, when cleaning her 107, the rubber roof trim was coming apart. Not good. So, straight off to the car dealer, which eventually agreed it was warranty-able.
Past experience [...]

CHICHESTER car garage Motorforce has set a landmark in the Good Garage Scheme – with 1000 testimonials!
This makes Motorforce the first garage to be recommended by so many customers.
Which has naturally delighted director Nick Wells. ‘Two years after joining the Good Garage Scheme, we are still amazed at our customers’ generosity when writing testimonials.
‘They [...]