Nissan car dealer wins
June 9th, 2009 by Richard Aucock
NISSAN car dealer Colliers of Birmingham has won a top British Quality Foundation prize gong.
The award, for best business improvement, has been attributed to employing the official Nissan Service Way programme.
Renault-Nissan consulting has helped implement this across the UK car dealer network, with over 100 Nissan dealers currently using it – and here, the results speak for themselves.
Colliers initiated the process early in 2008. It aims to introduce lean methods learnt in the production of Nissan cars to car dealers. These include:
• ‘Time and motion’ studies, plotting staff walkpaths
• Standardisation of workshop operations, factory-style
• Improved efficiency in customer handling processes
• Monetizing the extra time saved
Results were immediate for Colliers Nissan: service time reduced by almost a third.
This has helped the car dealer guarantee accurate customer collection times – meaning less waiting around by customers.
Ahsan Chishty, General Manager, Nissan Colliers said: ‘Winning The British Quality Foundation award is a great accolade for Colliers Nissan.’ And it’s all down to the Nissan Service Way scheme.
‘It’s very rare to embrace a programme and see all aspects of the initiative have such a positive impact in all areas of our business – including an increase in staff morale, improvement in processes, increased capacity and efficiency, improved customer satisfaction, substantial increase in profits…
… ‘And, to top it off, an award from the British Quality Foundation!’
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