Martec’s new web showcase
April 13th, 2010 by Richard Aucock
MARTEC Europe has launched a new website to showcase 4 telephone enquiry management solutions.
The TelephoneSuccess collection of programmes aims to maximise the benefit of telephone enquiries into car dealers.
This is a vital area not to be overlooked, says MD Neil Pursell – ‘the majority of sales department enquiries telephone before visiting – and practically every service customer does, too.’
If you are not handling these interactions consistently, he says, you are missing out.
It’s all focused on helping salespeople master telephone skills. TelephoneSuccess has 4 solutions for doing this, which the new website fully details
‘They range from TelephoneSuccess Direct, which simply emails the recorded calls to your sales managers… right through to TelephoneSuccess Max, which provides a whole host of reporting functions,’ says Pursell.
These include the ability to compare your car dealer with hundreds of others, plus specialist training from champion trainers.
‘There is a unique sales advantage in any sales territory, if just one business gets it right.’
The Martec Europe site also includes testimonials from car dealer customers impressed with the system.
How does your dealership fare for telephone skills?
Tags: customer service, martec europe