Moans driven down
July 29th, 2009 by Richard Aucock
CAR dealers are causing fewer complaints to the Consumer Direct service – thanks to the Motor Codes scheme.
So far this year, complaints about garage workshops have dropped by 4.1 percent, as car service agents up their game.
The approval offered by the Motor Codes subscription service is playing a big part in this improvement, says Codes director Chris Mason.
‘These latest figures indicate that there has been an improvement in the performance of independent garages over the past few months,’ he said.
And improvements will only continue, if more garages sign up – helping dispel the unfair reputation the industry is tarred with.
‘By working with the sector to provide real benefit for consumers and raise standards across the industry, Motor Codes is best positioned to help motorists identify who they should be doing business with.’
It’s a real mark of success for the scheme, which has been in operation for less than a year.
‘Indeed, as Mason admitted, it’s ‘still in the early stages, with much more to do, but this latest news is a welcome indication of improved sector performance.’
Official figures show 8047 complaints were received in the period January-June 2009; all eyes will be on the second half stats, to see how influential the Motor Codes scheme is continuing to be.
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Tags: consumer direct, government, motor codes
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